My Number Doesn't Work

This topic suggests several possible reasons why your number may not seem to be working properly.

My number rings busy

There are many possible causes for you number to ring busy. Below several causes are listed along with instructions for verifying the cause of the problem and rectifying it.

The telephone number you are dialing from is blocked
Your 800Link account may be set up to block abusive callers from dialing into your account. If several calls come in from the same telephone number is a short period of time, the number will be blocked – even if it is your account.

You can check if this is the problem by following the instructions for Unblocking a number. This procedure will show a list of numbers that have been blocked from your account. If the telephone number you are dialing from is in the list, this is likely the cause of the problem. Remove your number from the blocked number list and try calling in again.

Your account has run out of money
If you have chosen to initiate the payments to your account rather than have them made automatically, your account balance may have fallen below the threshold where calls are still allowed to come in. Generally, this threshold is your monthly minimum and your account will continue to operate normally until the balance goes as far negative as your monthly minimum.

You can check if this is the problem by logging on to your account online. If a page is displayed with “Low Balance Warning”, and your current account balance is negative, this is likely the cause of the problem. To make a payment to your account, click the "Payment Center" link located just below the line where your balance is displayed. After successfully making a payment, try calling you number again to make sure it is operating properly.

Network problems
Connecting a call is not as easy as many people think. Calls are connected by switches and fiber-optic and copper cables operated by many different companies. It takes only one element of the network to fail to cause problems. Calls may be unable to connect or network performance may be seriously degraded until the failure is corrected.

The problem could be a local issue (your local carrier), affect a region of the country (fiber cut) or cause a complete outage (our local carrier). Unfortunately, all that can be done in this situation is to report the problem so that it can be investigated.

I hear "Your call is being transferred", and then nothing happens

The telephone number you are dialing from is blocked
If you have an extension-type mailbox, you will hear this message if the number you are dialing in from has been blocked. Your 800Link account may be set up to block abusive callers from dialing into your account. If several calls come in from the same telephone number is a short period of time, the number will be blocked – even if it is your account.

You can check if this is the problem by following the instructions for Unblocking a number. This procedure will show a list of numbers that have been blocked from your account. If the telephone number you are dialing from is in the list, this is likely the cause of the problem. Remove your number from the blocked number list and try calling in again.

I hear "This extension is temporarily out of service"

Your account has run out of money
If you have chosen to initiate the payments to your account rather than have them made automatically, your account balance may have fallen below the threshold where calls are still allowed to come in. Generally, this threshold is your monthly minimum and your account will continue to operate normally until the balance goes as far negative as your monthly minimum.

You can check if this is the problem by logging on to your account online. If a page is displayed with “Low Balance Warning”, and your current account balance is negative, this is likely the cause of the problem. To make a payment to your account, click the "Payment Center" link located just below the line where your balance is displayed. After successfully making a payment, try calling you number again to make sure it is operating properly.