Stay Connected
Ring Multiple Devices
Calls can be sent to multiple phones to ensure everyone that could handle the call gets an opportunity to. Call distribution can be either simultaneous or sequential, depending on your needs.
A Better On-Hold Experience
No one likes waiting on hold, but if everyone is busy it is often better than the alternatives. Use the provided audio prompts and on-hold music to make the wait more pleasant or supply your own music and audio interrupts for a custom on-hold experience. Your customers will be glad they waited.
Do Not Disturb
When you simply can't take calls, temporarily remove yourself from the call queue by setting your phone to Do Not Disturb. Calls will continue to flow through to other team members or to voicemail if no one else is available.
Voicemail
If a call does end up going to voicemail, notification can be sent to one or more members of your team via email, SMS text and/or phone so that the call can be returned or acted upon as soon as possible.
Text Messaging (SMS)
Text messaging is an options feature that allows you to send and receive text messages on your 800LiNK numbers just like you do on your mobile phone. Open up a new channel of communication with your customers and prospects while maintaining your business identity and keeping your personal information private.